• If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at Love@benoty.com mentioning your Order ID. The replacement will be issued to you with no additional cost. 
• Shipping and COD charges are non refundable 
• Raise your return request within 10 days of receiving the shipment through this link mail love@benoty.com . If you receive any defective product, do contact us immediately by mailing us at Love@benoty.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product. 
• If you have to cancel an order, please do so before your order is shipped 
• If you cancel your order before it has been shipped, we will refund the entire amount 

• The shipping charges for sending the products back has to be borne by the customer 
• Once we have received the products a quality check would be done by our team 
• The amount refunded to you would be only for the products not the shipping charges 
• If you do opt for a credit note, you cannot en-cash it later. 
• In case we do not have pick up service available at your location, you would have to self ship the product. A maximum of 100 INR would be given to you as a credit note for reverse shipping. 

• For COD orders, the amount will be transferred to your bank account or any other mode of convenience. 
• If you first opted for an exchange and then would want to return the exchanged product for a refund ,you would have to bear the 100 Rs reverse shipping charges 

The easiest way to view your orders in my account is to go to the Dashboard and click on the ‘Orders’ link. This will take you to the Orders page, where you’ll see a list of all the orders you placed.

Yes, we provide gift packaging and the cost of packaging is Rs.25.

We accept Credit and Debit Cards (Visa, Mastercard, Rupay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMI and NEFT/RTGS payments.